TERMS & CONDITIONS

DEVETOPER

Terms and Conditions for Individual and Business Clients of the DEVETOPER PLATFORM

The following Terms and Conditions for Individual and Business Clients are effective as of 01.01.2025.

Using the DEVETOPER PLATFORM (including browsing it or using the services offered through it) is subject to the rules set forth in these Terms and Conditions. Please read the following content carefully.

1. Introduction

These Terms and Conditions define the terms under which the DEVETOPER PLATFORM offers its services to online users, enabling them to browse listings published on the DEVETOPER PLATFORM and to use other services available through the platform. They also outline the rules for accessing the resources of the DEVETOPER PLATFORM.

Access to the DEVETOPER PLATFORM is available via the website: www.devetoper.com. To use the DEVETOPER PLATFORM’s features, the user must have a device that allows connection to the Internet and is equipped with a standard web browser. A telecommunications provider may charge additional fees for access via mobile devices.

2. Definitions

The terms used in these Terms and Conditions shall have the following meanings:

2a. DEVETOPER PLATFORM – the DEVETOPER system and all associated information… You can contact the platform via email: office@devetoper.com, contact form, helpline at: +34 603 188 902, and other communication channels available on the platform.

2b. LISTING — an advertisement prepared by DEVETOPER regarding the sale of REAL ESTATE. Listings are published on the DEVETOPER PLATFORM under the conditions outlined in these Terms and Conditions.

2c. DEVELOPER – an individual or company engaged in the construction and sale of new buildings or residential/commercial developments.

2d. USER — a natural person performing a legal act on the DEVETOPER PLATFORM not directly related to their business or professional activity, who interacts with a LISTING by performing one of the following actions:
(i) initiating contact with the AGENT by sending a message directly or via the available contact form;
(ii) revealing the AGENT’s phone number, provided it is made available in the content of the LISTING.

2e. ADMINISTRATOR — a company or representative with full legal capacity related to real estate sales, responsible for managing listings and the sales process within an assigned geographical region, as well as for assisting foreign clients interested in purchasing real estate in that country.

2f. ADMINISTRATOR ACCOUNT — an individual data structure created on the DEVETOPER PLATFORM for the ADMINISTRATOR, providing access to the extended features of the PLATFORM. Login to the account is done using a unique email address and password. Each ADMINISTRATOR ACCOUNT is assigned to a single email address and is created individually by the DEVETOPER PLATFORM team.

2g. ADMINISTRATOR PANEL — an internal workspace on the DEVETOPER PLATFORM, where ADMINISTRATORS can manage listings, reservations, and real estate sales processes, as well as add and moderate listing content available on the PLATFORM.

2h. ADMINISTRATOR PANEL FUNCTIONS — The internal ADMINISTRATOR PANEL on the DEVETOPER PLATFORM serves as a central management hub where ADMINISTRATORS have full control over their actions and transactions. The ADMINISTRATOR PANEL includes, in particular, the following functions:

  • Listing Management — the ability to add, edit, and view personal real estate listings, add listings to a watchlist, and maintain full control over published listings.
  • Sales Operations — the ability to carry out transactions with CLIENTS, update transaction statuses, redirect CLIENTS to another country, and make reservations for real estate, accommodation, vehicles, and airport transfers. Additionally, access to sales history and real-time tracking of all transaction statuses.
  • Communication — a feature enabling contact with CLIENTS, other branches, and the DEVETOPER PLATFORM team via text chat and video calls, to obtain information regarding listings or ongoing transactions.
  • Contracts and Documentation — access to documents and agreements related to both ongoing and completed transactions.
  • Account Settings — the ability to edit personal information, manage privacy settings, and adjust individual account preferences.

The ADMINISTRATOR PANEL provides ADMINISTRATORS with the full functionality necessary for effective operational management within the DEVETOPER PLATFORM.

2i. AGENT — a company or a company representative with full legal capacity to conduct real estate sales, also utilizing the resources of the DEVETOPER PLATFORM (via the AGENT PANEL).

2j. AGENT ACCOUNT — an individual data structure created on the DEVETOPER PLATFORM for the AGENT, enabling access to the extended features of the PLATFORM. Login to the account is performed using a unique email address and a password provided by the AGENT. Each AGENT ACCOUNT is assigned to one email address.

2k. AGENT PANEL — an internal workspace on the DEVETOPER PLATFORM, where registered AGENTS can manage their listings, reservations, and transactions related to real estate sales.

2l. AGENT PANEL FUNCTIONS — The internal AGENT PANEL on the DEVETOPER PLATFORM serves as a central management area where AGENTS have full control over their actions and transactions. The AGENT PANEL includes, in particular, the following functions:

  • Listing Management — the ability to browse available real estate listings, add listings to a watchlist, and manage one’s own listings.
  • Sales Operations — the ability to plan and execute the sales process, including making reservations for real estate, accommodation, cars, airport transfers, and planning the CLIENT’s arrival. Additionally, access to sales history and the current status of ongoing transactions.
  • Communication — the ability to contact CLIENTS and the DEVETOPER PLATFORM team in order to obtain information necessary for transaction execution, using the available communication tools.
  • Contracts and Documentation — access to documents and agreements related to ongoing and completed transactions.
  • Account Settings — the ability to edit personal data, manage privacy settings, and adjust user preferences.

The AGENT PANEL provides AGENTS with comprehensive tools to effectively manage the real estate sales process within the DEVETOPER PLATFORM.
2ł. CLIENT – A CLIENT of the DEVETOPER PLATFORM is a natural person, legal entity, or organizational unit without legal personality who uses the services offered by the DEVETOPER PLATFORM. These services may include brokerage in the purchase of real estate. Clients may also seek assistance in finding a suitable property to buy, need advice on the real estate market, property valuations, legal consultations related to property transactions, as well as other services connected to the real estate sector. The DEVETOPER PLATFORM provides these services by acting as an intermediary between sellers and buyers, striving to meet the expectations and needs of its clients.

2m. LISTING OBJECT — the real estate that is the subject of an offer, which the ADMINISTRATOR may publish on the DEVETOPER PLATFORM in accordance with the applicable rules and terms of platform use.

2n. TERMS AND CONDITIONS — this document, specifying the rules and terms of using the DEVETOPER PLATFORM by AGENTS, ADMINISTRATORS, and USERS.

2o. LISTING DEACTIVATION — a situation in which:

(1) the LISTING OBJECT has been sold, or
(2) the LISTING has been modified in such a way that it refers to a different LISTING OBJECT than originally published.

2p. PAYMENT REFUND — the obligation of the DEVETOPER PLATFORM to return the fee paid by the CLIENT if the ordered service was not provided in accordance with the conditions set forth in the TERMS AND CONDITIONS.

2r. RESERVATION AGREEMENT – a document in PDF format, concluded between the CLIENT and the DEVELOPER. A reservation agreement with the developer is a document containing an arrangement between a potential real estate buyer (CLIENT) and the developer concerning the reservation of a specific property for a defined period. This agreement outlines the terms of reservation and the process for finalizing the real estate purchase transaction.

Key elements of a reservation agreement with the developer include:

  • Subject of the agreement: Specification of the property the client wishes to reserve, along with its basic characteristics, such as location, type, area, etc.
  • Reservation terms: Definition of the reservation’s validity period and the deposit amount that the client must pay as part of the reservation.
  • Transaction finalization terms: Definition of the conditions under which the client must complete the purchase of the property within the specified time frame for the reservation to remain valid.
  • Final provisions: Clauses regarding amendments, jurisdiction, and other arrangements related to the responsibilities and obligations of both parties.

The reservation agreement ensures the client that the selected property will not be sold to another buyer during the reservation period. It’s worth noting that if two clients reserve the same property for the same period, the date of the deposit payment determines priority – the one who pays first has priority. Additionally, a free 24-hour property reservation is available through the DEVETOPER PLATFORM. After this period, a deposit must be paid immediately; otherwise, the reservation is canceled. For the developer, a reservation agreement confirms client interest, which can be essential for sales planning.

2s. PRELIMINARY AGREEMENT – a document in PDF format, concluded between the CLIENT and the DEVELOPER. The preliminary agreement, also referred to as a reservation-preliminary agreement, is a document containing an arrangement between the property buyer (CLIENT) and the developer regarding the conditions for purchasing a specific property, which will remain in effect until the final sale agreement is signed.

Key elements of the preliminary agreement with the developer include:

  • Property description: Specification of the details of the property the client intends to purchase, such as location, type, area, possible furnishings, etc.
  • Preconditions: Conditions that must be met before finalizing the transaction, such as obtaining a building permit, completing certain construction works, or fulfilling other conditions agreed upon by the parties.
  • Price and payment schedule: Specification of the property price and the payment schedule, including the deposit amount.
  • Deadlines: Specification of the validity period of the preliminary agreement and the date by which the final sale agreement must be signed.
  • Withdrawal conditions: Terms under which either party may withdraw from the preliminary agreement, including any contractual penalties.
  • Final provisions: Clauses regarding amendments to the agreement, jurisdiction, and other arrangements concerning the responsibilities and obligations of both parties.

2t. PAYMENT TERMS – a document in PDF format concluded between the CLIENT and the DEVELOPER. This is a formal document specifying the detailed financial conditions related to the real estate transaction with the developer. It is usually part of the preliminary or final sale agreement.

The payment terms document may include the following information:

  • Property price: Specifies the full purchase price of the property and any additional fees, such as VAT, administrative charges, or notary costs.
  • Payment schedule: Defines how and when the buyer will make payments for the property. This may include deposits, installments, stage payments tied to construction progress, or a single full payment.
  • Financing conditions: Indicates whether the developer offers any financing options, such as mortgage loans or other forms of financial assistance.
  • Additional fees: Lists any extra charges, such as fees for using infrastructure, rent, parking fees, or maintenance costs for common areas.
  • Refund terms: Specifies the conditions under which payments will be refunded in case either party fails to fulfill the agreement or if transaction terms change.

The payment terms document in a developer property purchase aims to regulate all financial aspects of the transaction, providing both parties with clarity regarding terms and obligations. Before signing the agreement, it is important to thoroughly review its content and, if necessary, consult a lawyer or financial advisor.


2u. DEED OF SALE – a document in PDF format concluded between the CLIENT and the DEVELOPER. The final sale agreement for the property, also known as a notarial deed of sale or transfer of ownership agreement, is a formal document detailing the final conditions and specifics of the real estate transaction from the developer to the buyer. This represents the final stage of the property purchase process from a developer, following the prior signing of a preliminary agreement (such as a reservation or developer agreement) and completion of all formalities and procedures related to the construction and preparation of the property for handover.

Key elements of the final real estate sale agreement with the developer include:

  • Identifying details of the parties: Information about the developer and the buyer.
  • Property description: A detailed description of the property, including its location, area, plot number, and any legal restrictions or encumbrances.
  • Price and payment terms: The full purchase price and agreed payment conditions, including deadlines and payment methods.
  • Handover schedule: Specification of the date and method of transferring the property to the buyer, as well as any developer obligations related to preparing the property for handover.
  • Warranties and obligations: Agreements on any warranties provided by the developer and the obligations of both parties arising from the contract.
  • Final provisions: Other arrangements such as dispute resolution, amendments to the contract, etc.

The final real estate sale agreement with the developer must be concluded in the presence of a notary and requires the legally binding written and notarial deed form, which guarantees its validity and enforceability. Upon signing, the buyer becomes the legal owner of the property, and the developer is obliged to deliver the property in accordance with the agreement.


2w. TOURISM PRODUCT PROVIDER – A provider of tourism products, such as rental apartments, is a natural person, legal entity, or organizational unit that offers accommodation services in the tourism market. These may include property owners or managers who make their apartments, houses, or other lodging units available to clients of the DEVETOPER PLATFORM for short-term stays. Their offering includes a variety of accommodation options — from basic apartments to luxury residences — and often includes additional services such as cleaning, Wi-Fi access, or tourist information to enhance the client’s experience.


3a. GENERAL TERMS OF USE OF THE DEVETOPER PLATFORM – ADMINISTRATOR

To gain full access to the features of the DEVETOPER PLATFORM, the ADMINISTRATOR must receive login credentials for the ADMINISTRATOR ACCOUNT, which is created and activated by the DEVETOPER PLATFORM team along with the assignment of appropriate permissions. Once the account is registered, the ADMINISTRATOR logs in using the assigned email address and the created password.

Having an active ADMINISTRATOR ACCOUNT, the user gains access to a wide range of functionalities, including:

  • tracking LISTINGS and managing the watchlist of selected offers,
  • adding watched LISTINGS to the ADMINISTRATOR PANEL,
  • adding and moderating personal real estate listings for sale,
  • comprehensive handling of individual CLIENTS and managing assigned transactions (including editing and updates),
  • uploading videos and other promotional materials to the ADMINISTRATOR PANEL, with the option to share them with AGENTS,
  • creating offer widgets to place on the ADMINISTRATOR‘s website,
  • downloading promotional materials, including offer videos for social media use,
  • booking properties and organizing CLIENT trips to various locations,
  • monitoring transaction statuses and accessing their history,
  • organizing additional amenities such as accommodation, transport, or vehicle rentals,
  • communicating with the DEVETOPER team and other branches via text chat or video calls,
  • reviewing documents and agreements related to ongoing transactions,
  • managing payments and invoices related to services provided through the PLATFORM,
  • sending and receiving messages from CLIENTS.

Thanks to these features, the ADMINISTRATOR can comprehensively manage their operational activity on the DEVETOPER PLATFORM, effectively conduct property sales, and support CLIENTS throughout the purchasing process.

The registration process of an ADMINISTRATOR ACCOUNT includes, in particular:

providing the company’s identifying information (business name, registered address, email address, contact number) and creating a unique password. The account is individually created by the DEVETOPER PLATFORM team and assigned to a specific region.

3b. GENERAL TERMS OF USE OF THE DEVETOPER PLATFORM – AGENT

To gain full access to the functionalities of the DEVETOPER PLATFORM, the AGENT is required to register an AGENT ACCOUNT and use the platform by logging in with the assigned email address and password.

With an active AGENT ACCOUNT, the user gains access to a range of features, including:

  • tracking LISTINGS and managing a list of watched offers,
  • adding watched LISTINGS to their AGENT PANEL,
  • creating offer widgets on the AGENT’s website,
  • downloading promotional materials, including offer videos for use on social media,
  • reserving properties and planning CLIENT visits,
  • organizing additional amenities such as accommodation, transport, or vehicle rentals,
  • monitoring the status of ongoing transactions,
  • communicating with the DEVETOPER team and other branches via text chat or video calls,
  • reviewing documents and contracts related to ongoing transactions,
  • managing payments and invoices for services provided through the PLATFORM,
  • sending and receiving messages from CLIENTS.

These features enable the AGENT to comprehensively manage their operations on the DEVETOPER PLATFORM and effectively support their CLIENTS in the property purchasing process.

The AGENT ACCOUNT registration process includes, in particular:

  • providing company identification details (business name, registered office address, email address, contact number, tax identification number), creating a unique password, and submitting a declaration regarding the nature of the business activity, in accordance with the entry in the Central Register and Information on Economic Activity (CEIDG) or the relevant registry.

4. Listings

The content of developer property listings on the DEVETOPER PLATFORM is defined and published exclusively by the company DEVETOPER.

Each listing refers to a single property offer. The DEVETOPER PLATFORM only presents current listings.

The information provided in the listing reflects the real and legal state of the property. Listings comply with the data submitted by DEVETOPER during the listing submission process. The description in the listing clearly defines the subject of the offer, for example, whether it concerns an apartment with a terrace or just the apartment itself, and whether the price provided by DEVETOPER includes the full package or only a specific element of the offer.

Photos uploaded by the DEVETOPER PLATFORM in the listing strictly present the property in question. The platform does not include any contact information in the photos, such as email addresses, website links, phone numbers, messaging app IDs, watermarks, or other elements that could enable identification.

DEVETOPER is responsible for the content it publishes, including graphic and video materials, ensuring that they are truthful, legally compliant, do not violate these Terms and Conditions, and respect the rights and interests of others, including intellectual property rights. However, DEVETOPER is not responsible for the actions of developers, including the credibility, accuracy, and legality of their offers prepared for publication.


5. USING AND DOWNLOADING MATERIALS FROM THE DEVETOPER PLATFORM

Registered users with AGENT or ADMINISTRATOR status on the DEVETOPER PLATFORM have the right to freely use the materials available on the platform without needing additional consent.

These rights include, in particular:

  • downloading real estate listings,
  • downloading photos, promotional videos, and graphic materials available in the internal DEVETOPER PLATFORM cloud,
  • creating and using offer widgets on their own websites,
  • integrating listings via XML files,
  • distributing downloaded materials on social media and other promotional channels and websites.

The condition for lawful use of the above features is having an active AGENT or ADMINISTRATOR ACCOUNT and PARTNER status on the DEVETOPER PLATFORM.

6. PERMITTED USE OF THE DEVETOPER PLATFORM LOGO AND DATABASES

Downloading and reusing the DEVETOPER PLATFORM logo, as well as selected portions of its databases, is permitted only to the extent necessary to carry out cooperation with AGENTS and ADMINISTRATORS.

Such actions are allowed provided that:

  • they do not violate the provisions of these Terms and Conditions,
  • they do not involve repeated, automated, or systematic data retrieval,
  • they do not result in unauthorized aggregation, processing, or commercial use beyond the scope of cooperation with the PLATFORM,
  • they do not harm the legitimate interests of the DEVETOPER PLATFORM or its reputation.

Any use of the logo or data that violates the above rules may result in the immediate restriction or revocation of access to the PLATFORM.


7. REPORTING CONTENT VIOLATIONS ON THE DEVETOPER PLATFORM

AGENTS, ADMINISTRATORS, and USERS of the DEVETOPER PLATFORM have the right to report content they believe to be unlawful or in violation of these Terms and Conditions. Reports may be submitted via the contact form or through the text or video chat functions available in the AGENT PANEL or ADMINISTRATOR PANEL.

The reporting party should — if possible — provide information that will help the DEVETOPER PLATFORM verify the report, in particular:

  • the ID code or reference number of the LISTING in question,
  • a detailed justification explaining why the content is considered unlawful or non-compliant with the Terms and Conditions,
  • contact details of the reporting party, if required by the reporting form.

The report should be submitted in a reliable, precise, and fact-based manner to ensure prompt and proper processing by the DEVETOPER PLATFORM.


8. CONTRACT CONCLUSION AND WITHDRAWAL

8a. Conclusion of Contract with the DEVETOPER PLATFORM

A service agreement with the DEVETOPER PLATFORM is concluded at the moment the PLATFORM receives a cooperation agreement signed by the AGENT or ADMINISTRATOR.


8b. Withdrawal from Contract by the AGENT

An AGENT, operating in the real estate brokerage industry (as registered in the National Court Register or Central Register and Information on Economic Activity), has the right to withdraw from the agreement with the DEVETOPER PLATFORM without stating a reason, within 14 days from the date of its conclusion.

To withdraw from the contract, the AGENT must submit a written statement using any communication method that allows confirmation of sending and receiving the message. Alternatively, the AGENT may independently deactivate their account in the Administrator Panel, in the Account Edit section.

Consequences of withdrawal:

In the event of withdrawal, all services and benefits exchanged by both parties must be returned immediately, no later than 14 days from the date the DEVETOPER PLATFORM was informed of the decision to withdraw.


8c. Withdrawal from Contract by the ADMINISTRATOR

The ADMINISTRATOR also has the right to withdraw from the agreement with the DEVETOPER PLATFORM, without providing a reason, within 14 days of contract conclusion.

The withdrawal statement must be submitted in writing and sent using any communication channel that allows for confirmation of sending and receiving. The ADMINISTRATOR may also independently deactivate their account in the Administrator Panel, in the Account Edit section.

Consequences of withdrawal:

If the ADMINISTRATOR withdraws from the agreement, all mutual services and benefits provided must be returned immediately, no later than 14 days from the date the DEVETOPER PLATFORM was informed of the decision to withdraw.

8d. Withdrawal from the Contract by the DEVETOPER PLATFORM

The DEVETOPER PLATFORM reserves the right to withdraw from the cooperation agreement with an AGENT or ADMINISTRATOR in the event of activities that are inconsistent with the intended use of the platform. This applies particularly to situations where:

  • the AGENT or ADMINISTRATOR redirects clients acquired through the DEVETOPER PLATFORM to other companies, brokerage offices, or third parties in order to carry out transactions outside the PLATFORM;
  • the AGENT or ADMINISTRATOR collects additional handling fees or other charges from the CLIENT related to the registration process that have not been previously approved by the DEVETOPER PLATFORM.

In such cases, DEVETOPER has the right to immediately terminate the cooperation agreement with the relevant AGENT or ADMINISTRATOR.

Exceptions to the right of withdrawal:

DEVETOPER PLATFORM is not entitled to withdraw from the agreement in the following cases:

  • the service has been fully performed, with the express consent of the AGENT or ADMINISTRATOR, prior to the expiration of the withdrawal period;
  • the subject of the agreement is the provision of services which, by their nature, cannot be returned, in particular: deposits, accommodation services, transport, and other services initiated or provided on behalf of the CLIENT.

9. Duration and Termination of the Agreement

The service agreement on the DEVETOPER PLATFORM is concluded for an indefinite period – it remains valid from the moment of its signing until it is terminated by either party.

Both the DEVETOPER PLATFORM and the AGENT or ADMINISTRATOR have the right to terminate the agreement with 14 days’ notice.

To terminate the agreement, the AGENT or ADMINISTRATOR should send a written statement by email to: office@devetoper.com.

DEVETOPER PLATFORM also has the right to terminate the agreement with immediate effect if the AGENT or ADMINISTRATOR violates the provisions of these Terms and Conditions.

If the agreement is terminated by DEVETOPER in accordance with section 8, the AGENT loses the right to re-register on the platform, unless DEVETOPER grants prior written permission.


10. Consequences of Termination and Account Deletion

Termination of the agreement or deletion of the ACCOUNT results in the permanent loss of access by the AGENT or ADMINISTRATOR to all data, materials, and information collected or created during use of the DEVETOPER PLATFORM. These cannot be recovered later.


11. Final Provisions

All disputes arising from the interpretation or application of these Terms and Conditions shall be resolved by competent common courts in accordance with the applicable legal provisions.

These Terms and Conditions shall enter into force on the date of their publication on the DEVETOPER PLATFORM and shall remain available to all users for the entire duration of service provision.

Using the services of the DEVETOPER PLATFORM constitutes acceptance of all provisions of these Terms and Conditions, including the terms for contract withdrawal.


12. Apartment Reservations (Client Accommodation)

The DEVETOPER PLATFORM is a specialized tool focused on real estate sales. It does not provide, own, or manage tourist services or accommodation offers made available to users via the platform, such as lodging or vehicle rentals.

All Tourism Products available through the PLATFORM are offered and managed by external providers (“TOURISM PRODUCT PROVIDERS”), either directly or through intermediaries such as online travel agencies. These providers are solely responsible for the quality and fulfillment of the Tourism Products. By making a reservation, you agree to read and accept the terms and privacy policy of the respective provider, which also applies during your trip.

All interactions with TOURISM PRODUCT PROVIDERS through our PLATFORM are at your own risk, and the DEVETOPER PLATFORM accepts no responsibility for potential issues related to bookings or the travel experience.

The presentation of Tourist Apartments for rent on the DEVETOPER PLATFORM does not imply endorsement, recommendation, sponsorship, or any affiliation between DEVETOPER and the respective TOURISM PRODUCT PROVIDER.

The materials available on the PLATFORM, including prices, are provided by or obtained from the TOURISM PRODUCT PROVIDER. DEVETOPER is not responsible for the accuracy, timeliness, or completeness of the displayed information. Since we have no control over these products and do not verify the information submitted by providers, we cannot guarantee that the listed prices are accurate or up to date.

Prices may change, and clients are advised to verify the current price before booking. Additionally, some offers may be priced in a currency different from the default or selected currency. Our currency conversion tool is for informational purposes only and does not reflect current exchange rates; the final price may differ. Payment operators (e.g., credit card issuers) may also apply additional conversion fees or use rates from different days.

When you make a booking through the DEVETOPER PLATFORM, you are booking directly with the TOURISM PRODUCT PROVIDER, who is listed on the booking page. The DEVETOPER PLATFORM acts solely as a facilitator, does not participate in the booking process, and does not deliver the reserved Tourism Product. We are not involved in describing the product, setting prices, or fulfilling the service.

In the event of problems or disputes regarding the booking or the Tourism Product, you agree to resolve the matter directly with the respective PROVIDER, not with us.


13. Intellectual Property Rights

DEVETOPER and the TOURISM PRODUCT PROVIDERS own all rights to the content available on the PLATFORM, including text, images, software, trademarks, service marks, and other published materials. Such materials may only be used on the user’s device and for private, non-commercial purposes.

Any copying or distribution is prohibited, unless it complies with the aforementioned limitations. All copies or derivative materials must include original copyright, trademark, and other proprietary notices.

Products, services, or company names featured on our PLATFORM that belong to our partners are used for identification purposes only.

14. DEVETOPER USER OBLIGATIONS

By using the DEVETOPER PLATFORM, the user further agrees to:

  • Maintain the integrity of security features on our website, including refraining from any attempts to bypass, disable, or interfere with security-related functions, or those that prevent or restrict the copying or use of content, or limit access to the website or its content.
  • Refrain from impersonating any other person or entity or from misrepresenting their affiliation with any person or entity.
  • Not violate, nor encourage others to violate, any applicable laws, statutes, regulations, or rules, whether knowingly or unknowingly.
  • Not provide false or misleading information.
  • Not attempt to collect personal data of other individuals.
  • Not modify, add, or delete content shared by others without their consent.
  • Not remove or alter copyright notices or intellectual property rights related to content available on the site.
  • Avoid publicly discrediting individuals or content published by them.
  • Not publish or distribute threats, nor promote or incite violence or illegal activities.

15. COMMISSION PAYOUT TO THE AGENT

Commission Payment Conditions

The DEVETOPER PLATFORM guarantees commission payment to the AGENT upon fulfillment of all conditions specified in the cooperation agreement.

The commission is paid only after the successful closing of a real estate sale transaction, which includes:

  • signing of the sale agreement by all parties,
  • fulfillment of the sales conditions,
  • transfer of the full payment amount due to the developer.

Documentation

Commission payment is made based on a properly issued VAT invoice from the AGENT or ADMINISTRATOR. Detailed terms regarding the commission amount, payment deadlines, and settlement rules are defined in the agreement concluded with the DEVETOPER PLATFORM.


Commission Split – Transactions in Spain

In the case of property sales located in Spain, the commission is split as follows:

  • 50% of the commission goes to DEVETOPER SL,
  • 50% is received by the AGENT or ADMINISTRATOR who directly referred the client.

Commission Split – Transactions Outside Spain

For property sales outside of Spain, the commission is subject to the following fees:

a 2.5% handling fee charged to the ADMINISTRATOR responsible for the respective country, calculated from the agreed commission value for the given property.

a 2.5% handling fee charged to the AGENT by DEVETOPER,

16. Property Reservation for the Client

Reserving a property with a developer allows a potential buyer to secure a property prior to purchase. The process may vary slightly depending on the developer, region, and the specifics of the property, but generally includes several key steps:

Once a suitable property is found, it can be reserved. This typically involves signing a reservation agreement and paying a reservation deposit (advance payment). This deposit is often a small amount relative to the total property value (e.g., from €3,000 to €10,000), but this depends on the developer and the property price.

Reservation Agreement: This agreement includes basic information such as property identification, purchase price, payment terms and deadlines, and any specific conditions or requirements related to the purchase. It should also specify what happens to the deposit in the event that the buyer cancels the purchase or the developer fails to fulfill the agreement.


17. Privacy Protection and Confidentiality of Information

Processing of Personal Data

The DEVETOPER PLATFORM collects and processes personal data of users and clients in accordance with applicable legal regulations, including GDPR, and in line with the principles outlined in the current Privacy Policy available on the platform.

Data Sharing

The transfer of personal data between AGENTS and ADMINISTRATORS is permitted only in the following cases:

  • as stipulated in these Terms and Conditions,
  • when allowed by applicable legal regulations,
  • when necessary to fulfill objectives resulting from cooperation within the DEVETOPER PLATFORM.

In all cases, data sharing must follow the principle of data minimization and ensure confidentiality.

Data Archiving

The DEVETOPER PLATFORM recommends that AGENTS and ADMINISTRATORS independently archive important information, especially related to the content of LISTINGS and agreements concluded via the platform. This ensures data security and availability for potential claims, verification, or audits.


18. Complaints Procedure

18a. Right to Submit a Complaint

An AGENT, ADMINISTRATOR, or CLIENT has the right to file a complaint in cases where services provided by the DEVETOPER PLATFORM:

  • were not delivered,
  • were delivered improperly,
  • or if any irregularities occurred in the use of the platform’s resources.

Complaints must be submitted within 7 days from the moment the irregularity is identified.


18b. How to Submit a Complaint

Complaints may be submitted using one of the following communication channels:

  • By email – by sending a message to: office@devetoper.com
  • By phone – by calling: +34 603 188 902

The helpline is available Monday to Friday, from 08:00 to 17:00, excluding public holidays.

18c. Formal Requirements for Complaints

To be considered, a complaint must include the following information:

  • full name of the complainant (AGENT, ADMINISTRATOR, or CLIENT),
  • correspondence address,
  • email address and contact phone number,
  • the reference number of the LISTING (if applicable) or other data enabling clear identification of the case,
  • a detailed description of the issue and justification for the complaint.

19. Complaint Review Process

All complaints will be handled with priority, however, the maximum timeframe for issuing a decision is 30 business days from the moment all necessary information for the case has been received.

If the submitted complaint is incomplete, the DEVETOPER PLATFORM will contact the AGENT, ADMINISTRATOR, or CLIENT to request the missing data within a specified timeframe.

If the complaint resolution exceeds the established deadline, the DEVETOPER PLATFORM will immediately notify the AGENT, ADMINISTRATOR, or CLIENT, providing an estimated time for resolving the matter.


20. Complaint Resolution Procedure

20a. All complaints submitted by the AGENT, ADMINISTRATOR, or CLIENT are reviewed with priority and with due diligence.

20b. The final deadline for complaint resolution is no later than 30 business days from the date of receiving the complete documentation and all necessary information required for case analysis.

20c. If the submitted complaint contains formal deficiencies or missing data, the DEVETOPER PLATFORM will contact the complainant to request additional information. A specific deadline for completion will be provided.

20d. If, due to reasons beyond the control of the DEVETOPER PLATFORM, the complaint cannot be resolved within the designated timeframe, the AGENT, ADMINISTRATOR, or CLIENT will be informed immediately, along with the reason for the delay and an estimated resolution time.


21. Complaint and Mediation Procedure

Right to File a Complaint

The AGENT and ADMINISTRATOR have the right to file a complaint in the following circumstances:

a) In the case of a justified suspicion that the DEVETOPER PLATFORM:

  • fails to fulfill obligations resulting from these Terms and Conditions,
  • violates the provisions of Regulation (EU) 2019/1150 of the European Parliament and of the Council of 20 June 2019, aimed at increasing transparency and fairness in relations between online intermediation services and businesses.

b) In the event of technical issues that prevent or significantly hinder the use of the DEVETOPER PLATFORM services by the AGENT or ADMINISTRATOR.

21. Complaint Submission Procedure and Mediation

Complaint Submission

Complaints must be submitted electronically by sending an email to: office@devetoper.com.

The submission should include a description of the issue, its impact on the operations of the AGENT or ADMINISTRATOR, and all relevant information that would enable verification of the complaint.


Mediation

If no agreement is reached, the parties may voluntarily attempt to resolve the dispute through mediation. A mediator may be mutually agreed upon by the DEVETOPER PLATFORM and the AGENT or ADMINISTRATOR.

Mediation proceedings do not preclude the right to pursue claims before the competent common court.


22. Updates to the Terms and Conditions

The DEVETOPER PLATFORM reserves the right to modify these Terms and Conditions due to organizational development, changes in applicable laws, technological requirements, or the need to adapt the conditions of service provision (including pricing).

All AGENTS and ADMINISTRATORS will be informed of any changes to the Terms and Conditions:

  • via an announcement published on the DEVETOPER PLATFORM website,
  • and electronically, to the email address provided during registration.

Additionally, the DEVETOPER PLATFORM may use the internal text chat feature available on the platform to deliver direct notifications about updates.


23. Platform Development and Innovation

As part of its ongoing development, the DEVETOPER PLATFORM reserves the right to implement new features, services, and technological solutions aimed at improving the quality and efficiency of the platform.

New elements may be introduced gradually, as part of tests or pilot deployments, while fully respecting the acquired rights of AGENTS, ADMINISTRATORS, and other users.

The platform ensures that any changes will not negatively impact existing contractual obligations.


24. Continuous Improvement and Innovation

In pursuit of continuous enhancement, the DEVETOPER PLATFORM reserves the right to introduce new services and features. These may be implemented gradually through product testing, while maintaining full respect for the rights already acquired by users.


25. Legal Provisions and Dispute Resolution

The agreement concluded between the AGENT and DEVETOPER concerning the services offered on the DEVETOPER PLATFORM shall be governed by Spanish law, in accordance with the provisions of these Terms and Conditions.

In the event of any disputes arising from the use of the DEVETOPER PLATFORM services, jurisdiction lies with the common courts in Spain.