General Questions

If you have lost access to the Agent Panel and the email address registered with it, there is a way to regain access.

First, visit https://devetoper.com/kontakt. Use the contact form available there to send us a message with the following information:

• Company or First and Last Name: Enter your company name or your first and last name.
• Tax ID No.: Enter your tax identification number.
• Address: Street/location and house number.
• Zip code: enter your zip code.
• Province/Country: Fill in the details of the province or country.
• Login in the Agent Panel: Optionally, if you remember, enter your login.
• New email address: Enter a new, current email address for us to contact you.

The person submitting the form on behalf of the company must be authorized to represent the company, according to the registration documentation. Upon receipt of your message, we will contact you to verify the information provided so that you can regain access to the Agent Panel.

After verifying the correctness of your login and password, the system will take you to the Agent Panel.

If you’ve forgotten your password to the Agent Panel, don’t worry, regaining access is possible through a simple process, provided you have access to one of the email addresses you’ve registered in the Panel as a contact.
To get started, visit the Agent Panel login page and look for the “Forgot your password?” link located below the login fields. Clicking on this link will redirect you to a form where you need to enter your email address registered during account creation. After entering the address and confirming it, a link will be sent to your email inbox. Clicking on this link will allow you to set a new password, which will give you access to the Agent Panel again.

After verifying the correctness of your login and password, the system will take you to the Agent Panel.

To log in to the Customer Panel, go to https://devetoper.com/ enter your login information, i.e. your Agent Panel username or email address and password, and click the LOG IN button.

After verifying the correctness of your login and password, the system will take you to the Agent Panel.

Yes. The entire DEVETOPER platform is compatible with mobile devices.

The agent panel acts like a command center, where the intermediary has all the tools necessary to effectively implement and monitor the real estate purchase process.
It allows you to check the availability of offers, learn about the detailed parameters of each property, directly contact a DEVETOPER platform advisor, and connect with a DEVETOPER representative via video chat.
The realtor can also download the contract, reserve the selected offer and additional options, check the current status of the transaction and view documents related to the transaction.

In the “Archive” tab you will find all documents in PDF format regarding previous transactions.

The agent will receive the notification in his Agent Panel.

We prefer to be contacted by phone on the numbers, and email addresses indicated in the CONTACT tab, as well as through the contact form.

Property listings are updated twice a day using the DEVETOPER platform’s internal system

DEVETOPER offers customer service in many different languages, depending on the region and location.

In order to sign a contract, you must be logged into your Agent Panel. In this panel, it is possible to download the agreement in PDF format located next to each offer. Once downloaded, you will need to print it out, sign it properly and send it to DEVETOPER- e-mail address – kontakt@devetoper.com

No! Only real estate offices and brokers who can carry out purchase transactions through the DEVETOPER platform. DEVETOPER employees carefully verify each of the registered offices with regard to the type of business they conduct.

After filling in the company’s data in the sheet, registration is done by clicking on the activation link, which is sent to the e-mail address provided earlier.

The law that will apply to a contract between a Polish real estate agent and the DEVETOPER platform depends on several factors, including the content of the contract itself, where the contract is executed, and international laws and conventions that may apply. Key aspects include:

Choice of law in the contract: Parties to a contract may choose the law that will apply to their contract. Such a choice should be clearly stated in the contract. For example, the parties may decide that the contract will be governed by Polish law or the law of the country in which the DEVETOPER platform has its branch.

Location of real estate: Usually, in real estate matters, the law of the country where the property is located applies. This means that if you buy a property in e.g.: Spain, it is very likely that Spanish law will apply to the transaction, if you buy in e.g.: Croatia then Croatian law, all this especially in matters directly related to the transfer of ownership.

International Conventions: In some cases, international conventions may apply to determine the applicable law, such as Rome I on contractual obligations, which sets forth rules for choosing the law applicable to civil and commercial contracts.

Yes, non-EU citizens can buy property in through the DEVETOPER platform. The EU does not impose general restrictions on the purchase of real estate by foreigners, whether they are EU citizens or not. Non-EU citizens can purchase both residential and commercial real estate, as well as land. However, it is worth noting that the purchase process may require non-EU citizens to fulfill additional formalities, such as obtaining a tax identification number, signing an employment contract or registering for taxation.

Reservation for 24 hours results in automatic blocking of the given offer for the selected period, without cash payment. After this time, in order to book the selected property, it is necessary to make a down payment through the agent panel.

The DEVETOPER platform system has security features that prevent several agents from booking the same property at the same time.

The commission to the intermediary from the DEVETOPER platform will be paid after the customer has paid for the property and the intermediary has issued a commission invoice.

The commission rate is always up to 50% for the intermediary, but the payout amount depends solely on the contract agreement with the developer.

The payment of commissions depends on the buyer’s timely payment, the terms of the property purchase, the progress of construction work on a given development project and the sales procedures (depending on whether the payment is to be made in cash or requires credit financing).

Payment of commissions to the intermediary by the DEVETOPER platform is regulated under the contract signed between DEVETOPER and the intermediary and is downloadable from the agent panel.

It is worth reading the contract or terms of cooperation carefully to understand any obligations and conditions regarding commission payment. If the intermediary has doubts or needs additional information about the commission payment guarantee, it is worth consulting with a representative of the DEVETOPER platform or a lawyer before signing the contract.

No.

In case of reservation payment and cancellation of the purchase, the advance payment is non-refundable.

In the event of cancellation of the arrival, the advance payment is non-refundable, but it is possible to reschedule the stay. Before making a reservation, it is recommended to carefully read the terms and conditions of the reservation, including the cancellation policy and the refund policy of the advance payment. These conditions are specified at the time of booking in the agent panel. It is also important to contact DEVETOPER platform support to discuss your situation and possible options.

The DEVETOPER platform collects a down payment to ensure certainty of booking for the customer and to safeguard the interests of the property owner. Here are some of the main reasons why a down payment is charged:

• Booking Confirmation: The collection of a down payment confirms that the customer is seriously interested in booking a property and is ready to make a binding reservation.
• Securing the owner’s interests: Collecting a down payment gives the property owner the assurance that the property will be reserved for a specific date, which can be important in cases of limited property availability or during periods of high demand.
• Reducing the risk of no-shows: Collecting an advance payment can reduce the risk of no-shows, which is when a customer makes a reservation but doesn’t show up. With an advance payment, the customer makes a financial commitment and is more likely to honor the booking deadline.
• Covering administrative costs: The DEVETOPER platform collects an advance payment to cover administrative costs related to reservation processing, customer service and any cancellation or change fees.

Collecting a down payment is therefore a way to secure the reservation, both for the customer and the property owner, and can help improve the efficiency of the booking process. It is advisable to carefully read the terms and conditions of the reservation before making a booking.

The intermediary does not have the ability to edit a client’s application form that has already been sent. This is a safeguard to prevent abuse and misunderstanding, and to ensure that all services are performed fairly and with the utmost care. Of course, the application can be edited through the DEVETOPER hotline or by directly contacting a DEVETOPER agent in the agent’s panel.

“HOT OFFERS” notifications in the AGENT PANEL signify exceptionally attractive offers issued by a developer for quick sale. These notifications are immediately sent to all realtors registered on the DEVETOPER platform

The DEVETOPER platform is dedicated to real estate agents doing business in Poland. Soon, it will also be available to intermediaries in other European countries, enabling them to use advanced tools and resources that will make their daily work easier and more efficient. With DEVETOPER, intermediaries will be able to manage transactions more efficiently, communicate with clients and increase their competitiveness in the real estate market.

All complaints regarding transactions, completed services or orders can be submitted under the “COMPLAINTS” tab. You will receive a confirmation of your complaint at the e-mail address provided in the application, together with the application number assigned.

The waiting time for processing a claim is from 7 to 14 working days.

It clearly and simply explains the function and utility of each section of the PANEL.

When searching for a client’s dream property, a realtor can create corresponding folders for individual clients with assigned properties. This solution makes it easier to send applications to the DEVETOPER platform later.

In this section, you can select from previously saved folders those that have been selected by a customer to buy or view a property. If you missed something, don’t worry – you also have the option to select an offer from among all those available on the site that you may have previously missed. Then, using the available form, you enter any useful information about the customer, his arrival and stay.

In this section, you can select from previously saved folders those that have been selected by a customer to buy or view a property. If you missed something, don’t worry – you also have the option to select an offer from among all those available on the site that you may have previously missed. Then, using the available form, you enter any useful information about the customer, his arrival and stay.

In this section you will find all the offers – both your own and those for your customers – that you have added to your favorites, each in its respective folder. You have full freedom to manage these offers: you can edit, customize or delete them at any time!

Selecting the “BUY FOR COMPANY” option means that the developer’s lawyer prepares the documentation and the entire real estate transaction with the specifics of a corporate purchase in mind. In practice, this means that all contracts, deeds and other documents will be tailored to the formal requirements associated with a corporate purchase. In addition, the developer’s lawyer will support the client in matters related to tax settlements, ensuring compliance with applicable regulations and maximizing tax benefits for the company. As a result, the entire real estate purchase process will be carried out efficiently and professionally, taking into account the specific needs and requirements of the company.

When you select the option “Does your client need additional services…” in the INTERMEDIATE PANEL, a list of available additional services appears. The customer can choose from the following options:

• Will your client need credit support to purchase a property?
• Does your client need transportation to and from the airport?
• Does your client need accommodation for the duration of their stay?
• Will your customer be interested in renting a car?

With these options, your customer has a one-stop shop to make the whole process easier.

Once the customer has made full payment for the purchased property, the developer notifies the DEVETOPER platform. The DEVETOPER platform then notifies the realtor via the AGENT PANEL that the transaction has been successfully completed and that the realtor can issue an invoice for the agreed amount under the commission agreement. The intermediary sends the invoice to the DEVETOPER platform via the AGENT PANEL.

In a situation where the seller is at fault, the seller will have to reimburse double the value of the down payment/payment received (unless otherwise stated in the contract).

The DEVETOPER platform does not require an intermediary to have a professional licence to sell real estate.

Article 28 of the Polish Value Added Tax (VAT) Law determines in which country a service should be subject to VAT.

According to Article 28, the rule of thumb is that the place of supply of services to taxpayers is the place where the recipient of the service has a place of business. This also applies to the place where the property being sold is located. Therefore, a real estate broker from Poland, regardless of whether he is registered for EU VAT, will issue an invoice with a 0% VAT rate.

Article 28 is crucial for entrepreneurs providing services on an international scale, as it determines where VAT should be paid for services rendered. Correctly determining the place of supply of services is important to avoid double taxation or non-taxation.

Translated with DeepL.com (free version)

The blue bird icon next to a real estate agent’s profile indicates that the agent has been successfully verified by the DEVETOPER platform.
This verification reflects the high reputation of the agent and provides a guarantee of safety and credibility for transactions carried out through them.

The DEVETOPER platform places great importance on transparency and security, which is why verifying agents is a key part of its operation.

The blue checkmark is a symbol that helps clients easily identify trusted agents, contributing to greater comfort and satisfaction when using the platform’s services.

A real estate agency can receive the checkmark confirming its verification if it meets specific requirements, including:

• Having a physical business address

• Owning a website that includes a section or widget related to international real estate sales

Yes! The DEVETOPER platform does not leave clients on their own after the purchase is completed.
We provide ongoing support, including:

🔌 Assistance with setting up utilities – such as electricity, water, internet, and other services
🏠 Help with settling in – guidance during the relocation and adaptation process
🤝 Post-sale support – for any additional questions or needs

Thanks to this, our clients feel safe and supported at every stage – including after purchasing a property abroad.

The usable area of a property refers to the space available for everyday use, calculated after subtracting the area occupied by partition walls, built-in wardrobes, kitchen furniture, stairs, and other fixed installations.

👉 The terrace is not included in the usable area.

The exact location of the property is provided upon the client’s arrival on-site. The location shown in the listing is for reference only.

Yes. For security reasons, a broker has the right to formally request access to the registration documents of the company that owns the DEVETOPER platform.

Transparency and legal certainty regarding the platform’s ownership are essential for building trust and establishing long-term cooperation.

It is also worth noting that the company’s VAT number and other key details are publicly available in the European VIES VAT database, which can be accessed at the following link:

https://ec.europa.eu/taxation_customs/vies/#/vat-validation](https://ec.europa.eu/taxation_customs/vies/#/vat-validation)

To secure the agreement and ensure they receive the appropriate commission, the Broker should sign and return the agreement immediately, before sending the first client to the platform.

As a rule, the DEVETOPER platform avoids participating in transactions where the client was invited by another broker.

If the client does not find a suitable property with the original broker and decides to contact DEVETOPER to make use of the remaining time of their stay, such situations are usually uncomfortable and carry a high risk that the transaction will not be completed.

For this reason, DEVETOPER generally avoids joint or overlapping transactions, where a client schedules meetings with multiple brokers during a single visit.

The role of a DEVETOPER Partner is to act as a filter, assessing whether the client is genuinely interested in purchasing a property.

An experienced Partner will:
🔹 Evaluate the client’s awareness of the buying process
🔹 Understand the client’s expectations and available budget
🔹 Present property offers in detail
🔹 Explain each stage of the transaction
🔹 Prepare the client with the necessary knowledge for the purchase

Once the Partner confirms that the client has a real intention to buy, they can register and submit the client’s information via the Broker Panel, which enables the next steps toward finalizing the transaction.

A PARTNER working with the DEVETOPER platform can count on extensive marketing and technical support to effectively promote their listings. Here’s what DEVETOPER provides:

1. Listing and Link Sharing
Partners can share, copy, and publish DEVETOPER listings on their own website or social media channels.
They may also use direct links to properties listed on the DEVETOPER platform.
☝️ In such cases, it is essential to include the Partner’s office phone number for direct client contact.

2. Technical Support
The platform offers access to an IT specialist from the technical team who can assist in importing listings via XML files to the Partner’s website.
This simplifies managing and updating a large volume of listings.

3. Full Marketing Rights
Partners receive complete authorization to carry out marketing and promotional activities using DEVETOPER listings.
The platform values effective collaboration and allows full flexibility in promotion.

4. External Portal Promotion
DEVETOPER encourages Partners to post their listings on popular free Polish advertising portals, such as Ogłaszamy24, Lento, or Gratka.
Some of these platforms have sections dedicated to international real estate, helping to increase listing visibility.

5. Social Media Activity
Partners are advised to be active in Facebook groups related to real estate, emigration, and investing—especially in Spain.
👉 Regularly posting listings aimed at people interested in travel, international investment, or luxury properties is a proven strategy.

6. Creating Educational and Promotional Content
Writing articles and guides on topics such as:

• Benefits of buying property in Spain
• Real estate market tips
• Regional overviews
  …can position the Partner as an expert and attract more clients.

If a client is considering purchasing a property through the DEVETOPER platform, we highly recommend using the online chat, where our experts provide professional and personalized guidance.

Through the chat, clients can receive immediate assistance and get detailed information tailored to their individual needs.

Our specialists will help select the ideal property based on key factors such as:
📍 Location
📜 Possibility of obtaining a tourist license
🏖️ View from the property
🏢 Infrastructure and amenities
🧳 Rental potential and preferences
📏 Proximity to important facilities

They will also advise on property configuration, present available options in a given complex, and explain all fees, steps, and procedures related to the transaction.

During the chat, a DEVETOPER consultant will:
💬 Answer all questions
📄 Prepare a customized offer
🤝 Guide the client through the purchase process

This ensures that each client receives comprehensive, expert support, making it easier to make an informed and beneficial decision.

Deactivating your account (business profile) on the DEVETOPER platform is only possible through the Broker Panel.

The process is quick and simple, taking just a few seconds to complete.

Yes, DEVETOPER can also assist with the purchase of resale (secondary market) properties.
In such cases, the commission amount is determined in agreement with the PARTNER, allowing for a flexible and personalized collaboration.

To use the online chat in the Broker Panel, follow these steps:

1. Go to the “DEVETOPER Branches” section.
2. Click on the “Message” button on the profile of the selected branch.
3. Alternatively, click the floating chat icon in the bottom-right corner of the screen to quickly start a conversation.

Additionally, for every scheduled client visit, a dedicated chat window opens automatically, allowing for direct communication with a DEVETOPER representative.

This convenient feature helps you quickly obtain all the necessary information regarding:

• Specific properties
• Available options
• Configuration details for each listing

To protect the interests of our clients and the reputation of the DEVETOPER platform, we inform that if a PARTNER REAL ESTATE AGENCY:

• Fails to respond to messages from DEVETOPER
• Ignores inquiries or messages from clients interested in specific properties
• Shows no real interest in promoting or selling properties in Spain
• Or blocks a location long-term without taking any action, preventing other active PARTNERS from using it effectively

— then the account of that PARTNER will be removed from the platform.

To download property photos in JPG format, the Partner should follow these steps:

1. Log in to the BROKER account – The Partner must log in to their DEVETOPER account.
2. Open the desired listing – Navigate to the specific property for which you want to download images.
3. Locate the “DOWNLOAD LINKS” button – This button will appear below the main listing photo.
4. Click the button – After clicking it, tiles representing each photo will appear.
5. Download the photos – Clicking any tile will automatically download the image in JPG format.

This process allows for quick and easy downloading of listing photos, with no need for file conversion.

To generate a property widget, the Partner should follow these steps:

1. Log in to the Broker Panel on the DEVETOPER platform.
2. Select the properties they want to display on their website and add them to a folder.
3. Navigate to the “Embed on Website” section.
4. From the created folder, choose the properties to be included in the widget.
5. Click the “GENERATE” button.

The system will generate a code snippet, which the Partner can then:

• Send to their web developer, or
• Embed directly on their website.

This widget allows Partners to easily showcase selected DEVETOPER listings on their own platforms.

For security and transparency reasons, client visit details can only be edited by the DEVETOPER platform, and only upon the Partner’s request.

If you need to make changes, please contact the platform directly to request the modification.

For security and transparency reasons, new properties can only be added to a client visit by the DEVETOPER platform, and only upon the Partner’s request.

To add properties, please contact the platform directly with your request.

No, the commission for brokers is determined individually by each branch in a specific country.

You can find this information on the main page of the respective branch.
The commission amount listed there is a guaranteed amount!

How can a broker further secure their transaction?

To enhance the security, transparency, and ensure the support and oversight of the DEVETOPER platform, a real estate broker should conduct all communication exclusively through the internal DEVETOPER system available in the Broker Panel.

This includes:
📩 Messaging with the branch
💬 Chatting within a specific transaction
📎 Sending documents

Using external messengers such as WhatsApp limits the platform’s ability to:

• Archive interactions
• Intervene in case of disputes
• Provide support in situations requiring clarification

All agreements, documents, and messages exchanged within the DEVETOPER system are securely logged and archived, offering an additional layer of protection for both the broker and the transaction.

No. The Broker signs one universal agreement with the DEVETOPER platform, which is valid across all countries where the platform operates.

The settlement process is as follows:

1. After the developer receives full payment for the property and transfers the agreed commission to the local DEVETOPER branch, the platform notifies the broker about the receipt of the commission and provides the exact amount to be invoiced.
2. The billing details required for the invoice are included in the agreement with DEVETOPER and can be downloaded in PDF format under the “Company Documents” section at the bottom of the platform.

This ensures a transparent and compliant settlement process, in line with the established terms of cooperation.

To use the video chat, the broker should follow these steps:

1. Log in to their account in the Broker Panel.
2. At the bottom right corner of the screen, there is a floating button with a camera icon – click this button to start a video call with a DEVETOPER consultant.

Important:
🎥 The video call is only available when a DEVETOPER consultant is online and available.

The “Embed on Website” section in the Broker Panel allows the broker to independently generate a property widget in the form of a link.

This link should be sent to the person responsible for managing the broker’s website or CRM system, so the widget can be embedded directly on the site.

The widget enables the display of any number of listings from various locations, providing an easy and professional way to showcase DEVETOPER properties online.

The “Downloadable Materials” section allows brokers to access and download marketing content, such as videos, for use and distribution.

These materials can be:
📲 Published on the broker’s social media
📩 Sent to potential clients to help them better understand property offers

The files available in this section include content related to all locations featured on the DEVETOPER platform.

The “Upload Files” section allows the administrator to add marketing materials, such as videos, which can then be used by brokers for publication and distribution.

Brokers can download these files, share them on social media, or send them to potential clients, helping them better understand the property offerings and increasing the chances of a successful sale.

The uploaded files in this section are related only to the locations managed by the specific administrator.

The term “UP TO” indicates that the broker’s commission can vary within a range, from a minimum to a maximum value.

Different locations on the DEVETOPER platform have different commission rates — for example:

• In Dubai, the commission is typically 30%
• In Spain, it can reach 50%

Therefore, the phrase “UP TO 50%” serves an informative purpose, showing that commission rates may differ depending on the country or branch, and that 50% is the maximum possible rate.

Yes, absolutely. The videos available in this section are intended for full promotional use.

You are free to:
✅ Edit the videos
✅ Add your own logo
✅ Include background music
✅ Share them freely according to your marketing needs

These materials are designed to support your personal branding and help promote DEVETOPER property listings more effectively.

The choice between a BROKER account and a REAL ESTATE AGENCY account depends on your needs and how you operate:

🔹 BROKER account – Ideal if you don’t need public visibility through a business profile on the DEVETOPER platform and prefer to focus on individual property transactions.

🔹 REAL ESTATE AGENCY account – Better if you want to increase your visibility via a public profile (business card) on the platform. This helps in building your brand and attracting more clients.

💡 In both cases, you get access to the same Broker Panel, identical contract terms, and commission structure.
The decision comes down to your marketing strategy and personal preferences.

The key difference is:

🔹 A BROKER account is not publicly visible on the DEVETOPER platform — it does not have a business profile (card).
🔹 A REAL ESTATE AGENCY account includes a visible business profile, which increases exposure and helps in attracting clients.

📌 In terms of:

• Broker Panel functionality
• Commission rates
• Contract terms
  …both account types are identical and offer the same tools and opportunities.

The main distinction lies in visibility and branding.

By checking the declaration box, the broker confirms that they operate an active business entity (i.e., they are legally conducting business as a real estate professional).

This message indicates that the client did not choose a property from the list submitted by the Broker during the visit registration, but instead selected a different offer suggested by the DEVETOPER platform.

🔔 Important: Regardless of the client’s final choice, the Broker will still receive a commission for any property the client decides to purchase.

Under GDPR regulations (General Data Protection Regulation), the processing of personal data is only lawful when specific legal bases are met—one of which is the explicit consent of the person or entity providing the data.

The broker’s signature, granting consent to process their client’s personal data, is essential for the following reasons:

🔐 Ensures legal compliance
The broker’s consent guarantees that both the broker and DEVETOPER act in accordance with the law. Data is processed strictly for the purpose of fulfilling the agreement, which protects both parties legally.

🛡️ Protects the interests of the broker and DEVETOPER
Clear consent ensures that the client knows what data is being processed, by whom, and for what purpose, which reduces the risk of legal claims or complaints.

📋 Fulfills the broker’s information obligations
Brokers are legally required to inform clients about data usage. The signed consent serves as proof that these obligations have been met.

🚫 Without the broker’s consent, DEVETOPER cannot legally provide services involving client data.
Operating without this legal safeguard could expose the platform—and the broker—to legal and financial consequences.

Why does a real estate broker need to obtain the client’s consent to process personal data (GDPR)?

A real estate broker processes personal data for various purposes, such as:
📄 Preparing contracts
📞 Communicating with the client
🏘️ Presenting property offers
🤝 Negotiating with developers or property owners

Under the GDPR (General Data Protection Regulation), processing personal data is only legal if there is a valid legal basis, such as the client’s explicit consent.

The client’s signed consent is necessary because:

✅ It ensures the broker’s actions are legal
It confirms that the broker is processing the data lawfully and only to the extent required to fulfill the agreement.

🛡️ It protects the client’s rights and interests
The client has full control over what data is processed, for what purpose, and by whom.

📋 It fulfills legal information obligations
The broker must clearly inform the client about the purpose, scope, and method of data processing—formal consent serves as proof of this.

🚫 Without this consent, the broker cannot legally act on the client’s behalf, which could lead to legal or financial consequences for the business.

The GDPR attachment for signing is available in the Broker Panel, alongside the agreement available for download.

Signing a loyalty agreement with the DEVETOPER platform offers brokers a range of benefits and safeguards that strengthen their market position and ensure stable, long-term income:

1. 🔒 Guaranteed client assignment

Each client referred by the broker is assigned to them for 2 years from their first contact with the platform.
This guarantees that the broker’s effort in acquiring the client will be rewarded, regardless of future steps taken by the client.

2. 💰 Secure and transparent earnings

The broker receives commission from every transaction made by their assigned clients—regardless of property location.
Commissions are paid monthly, based on a transparent transaction log, ensuring stable and predictable income.

3. 🚫 Exclusive client ownership

The system prevents a client from being assigned to multiple brokers.
If a client is already assigned, any attempt to reintroduce them will be automatically blocked.
This protects the broker’s efforts in client acquisition.

4. 🔁 Long-term client relations

Even if a client makes additional purchases in the future, the broker continues to receive commissions on those deals for 2 years from the client’s initial registration.

5. 🤝 Support from the DEVETOPER platform

DEVETOPER commits to regularly reporting all transactions from assigned clients, making it easier for brokers to track performance and income.
The platform also ensures legal compliance, including with data protection laws (GDPR).

6. 🌍 Stronger market presence

Cooperating with DEVETOPER gives the broker access to a global property platform, appealing to clients interested in buying abroad.
This boosts the broker’s professional image and prestige.

7. 📄 Low risk and flexibility

The agreement can be terminated with 3 months’ notice, offering flexibility if cooperation terms change.
Importantly, ending the agreement does not cancel commissions already earned from assigned transactions.

In summary:
Signing a loyalty agreement with DEVETOPER helps you increase your earnings, protect your interests, and build long-term relationships with clients — all within a transparent and professional framework.

A client is assigned to a broker at the moment of their first registration on the DEVETOPER Platform, which occurs during the initial client submission by the broker.

The assignment is based on key identifiers such as:

• Full name
• Phone number
• Email address

The platform ensures that these details uniquely identify the client, preventing the client from being assigned to any other broker during the 2-year loyalty period.

No, the broker does not need to worry about sending a client to the DEVETOPER platform.

Thanks to the client assignment system based on clear identifiers such as:

• Full name
• Phone number
• Email address

…the platform ensures full protection of the broker’s interests.

Each client is assigned to the broker at the time of their first registration, and the system prevents any reassignment of the same client to another broker during the 2-year loyalty period.

DEVETOPER is committed to fairness and transparency, eliminating concerns about “lost” or “taken over” clients — ensuring that all transactions from assigned clients generate profit exclusively for the original broker.

The developer account is intended exclusively for property development companies.
It allows developers to:
✅ Publish listings for free
✅ Upload essential marketing materials, such as videos or XML files

This account is designed to give developers direct access to the platform and promote their real estate projects efficiently.

The developer declaration made during registration is a formal statement confirming that the real estate development company operates in full compliance with applicable laws, construction standards, and regulations of the country where its projects are carried out.

By accepting this declaration, the developer commits to:

🔹 Compliance with laws and industry standards
All development activities must follow current construction norms, legal regulations, and rules governing real estate development in the respective country.

🔹 Ensuring quality, safety, and environmental responsibility
Each project must be executed with the highest standards of quality and safety, while minimizing the environmental impact of the development.

🔹 Executing projects with proper documentation and permits
The developer confirms that all investments will be carried out based on approved technical documentation and all necessary administrative permits.

🔹 Operating ethically and transparently
The company agrees to act with honesty and transparency, protecting the interests of clients, business partners, and the local communities affected by its developments.

This declaration ensures that only reliable and compliant developers gain access to the platform, helping DEVETOPER maintain trust and integrity in its international property network.

The developer account verification process on the DEVETOPER platform is a key step that ensures the credibility and professionalism of companies using the platform. The verification includes the following stages:

1. ✅ Business registry check

DEVETOPER staff verify the company using official public business registers, such as national business directories, central business registries, or court records.
This step confirms the legality of the company’s operations and the accuracy of registration data.

2. 🌐 Website analysis

The developer’s official website is reviewed to ensure it contains:

• Information on active and completed projects
• Contact details
• Company history and project portfolio
  This helps assess the professionalism and reliability of the company.

3. 📍 Google Business profile verification

The company’s Google My Business profile is reviewed to check:

• Office location
• Business hours
• Uploaded photos
• Client reviews

4. 📱 Social media presence

The company’s social media profiles (e.g. Facebook, LinkedIn, Instagram) are analyzed to verify:

• Activity and frequency of posts
• Communication style
• Content quality and customer interaction

5. ⭐ Client and partner reviews

DEVETOPER staff examine online reviews, testimonials, and comments about the developer.
Positive feedback confirms the quality of service, while recurring negative comments may flag potential concerns.

6. 📄 Additional documentation (if needed)

If there are doubts, the platform may request documents such as:

• Licenses
• Building permits
• Client references or completed project documentation

🎯 Purpose of the verification

The goal of the verification process is to ensure trust, quality, and security on the DEVETOPER platform.
Thanks to this, users and partners can be confident that they are working with reliable and professional developers.

Yes. Our technical team reviews every listing to ensure it complies with the platform’s standards.

Key moderation criteria include:

📌 No website addresses or direct references to specific development companies are allowed in the photos.
📷 If adjustments are needed, the technical team will edit the images themselves.
🏗️ We also verify that the listing truly represents a primary market (new development) property.

This process ensures that all listings maintain a professional, neutral, and consistent appearance across the DEVETOPER platform.

To help our team positively verify your agency, follow these steps:

✅ 1. Check your broker account

Make sure all required information is correctly filled in.
If anything is missing — complete it as soon as possible.

🌐 2. Strengthen your online presence

If you don’t have a website yet, start by regularly sharing DEVETOPER’s international property offers on your social media channels.

🏘️ 3. Upgrade your website

If you do have a website:

• Add a “International Properties” section
• Or embed a property widget with selected listings from DEVETOPER
  This boosts your credibility and appeal to potential clients.

📩 4. Contact us

If you haven’t been verified yet but believe you meet all requirements, get in touch with us.
Our team will perform the verification immediately.

⭐ Why is verification important?

A Verified Real Estate Agency gains:

• Prestige and trust
• Access to exclusive listings not visible to others
• Visibility of developer commission rates on every offer

🔓 Don’t wait — take action now and unlock access to the best international property opportunities!

Most likely, your account has not yet been verified.
You’ve successfully registered and have access to the Broker Panel, but your profile does not yet display the blue verification checkmark. Why?

🔐 DEVETOPER puts client safety first

We ensure that transactions are carried out only by reliable and trustworthy agencies. That’s why every new partner must be manually verified by our team before gaining full access.

✅ During the verification process, we check:

1. Whether you have the appropriate business classification (PKD) confirming real estate activity
2. If your agency has an active website
3. If you regularly promote our international listings on your social media channels
4. Whether your website includes a “International Properties” section or a widget displaying DEVETOPER offers

📩 What should you do?

If you believe you meet all the requirements but haven’t been verified yet, simply reach out to us — our team will complete your verification promptly.

⭐ Why get verified?

• Gain access to exclusive listings not visible to unverified users
• See the developer commission rates next to every property
• Increase your credibility and visibility on the platform
• Build trust with clients through your verified profile

🔓 Don’t wait — get verified now and unlock the full potential of the DEVETOPER platform!

Special offers are exclusive listings of new properties provided directly by developers under preferential terms.

They are available only to verified brokers, who can view these offers and complete transactions based on them.

These listings often feature:
🏷️ Better prices
📈 Higher commissions
🛠️ Limited-edition units or early access

Being verified gives you privileged access to these high-potential opportunities.

The Corporate Account on the DEVETOPER platform is designed for real estate entities operating within advanced organizational models, characterized by large-scale operations, multi-level structures, and standardized internal procedures. This applies in particular to the following types of firms:

🏢 1. Corporations

A corporation is defined as a large-scale real estate company, operating nationally or internationally, with the following features:

• Multi-level management structure and clearly defined decision-making procedures
• Centralized operational policies, including sales, marketing, and customer service standards
• Unified tools (e.g., CRM systems, internal platforms, databases)
• Multiple branches, whether owned or franchised
• Large teams of brokers and support staff with assigned managerial roles (e.g., branch manager, team leader, regional director)

🏠 2. Franchise Networks (“Sieciówki”)

A “sieciówka” is a real estate agency that’s part of a larger franchise or partner network under a recognized brand. Key characteristics include:

• Unified branding and service offering across all branches
• Operations based on franchise or licensing agreements
• Standardized operational procedures and quality controls
• Local offices working under centralized oversight and corporate policy

📩 How to apply for a Corporate Account?

To gain access to a Corporate Account, the agency must:

1. Submit a request via the contact or registration form on the DEVETOPER platform.
2. The application will be reviewed by a DEVETOPER representative, who will verify whether the company qualifies as a “corporation” or “franchise network”.

✅ If verified, the entity gains full access to the Corporate Account, including:

• Management of branches and broker teams, with role assignment
• Oversight of multiple listings and locations from a unified Corporate Panel
• Monitoring of all transactions across departments
• Access to documentation and internal communication tools
• Full insight into statistics, reports, and sales performance across the entire structure

This account is ideal for scaling operations, improving team management, and ensuring consistent quality across multiple offices.

In some cases — unfortunately, yes. This applies especially to certain markets such as Croatia, where local partner agencies may charge an additional commission to the client, typically around 3% of the property’s value.

It’s always recommended to ask in advance whether a particular branch applies such fees, as practices may vary by country or region.

To ensure that sending a client through DEVETOPER is effective and results in a successful transaction, it’s essential to pre-qualify the client carefully before submission.

🔍 What should you pay special attention to?

1. Avoid random leads
   Do not send clients based on casual Facebook comments or generic leads from portals like Gratka or Morizon.
   ➤ We need verified contacts who are genuinely interested in buying.
2. Have an initial conversation
   Before submitting, speak with the client to understand:
   • Preferred property type
   • Desired location
   • Budget
   • Expected features/amenities
   • Any special requirements
3. Check for prior agency involvement
   Ask if the client is already in contact with other brokers or agencies in the target country.
   ❗Why is this critical?
   Sometimes a local DEVETOPER branch arranges viewings and invests time, only to find that the client has already booked with another agency, causing wasted effort and missed opportunities.

   ➤ Result: No-shows, confusion, and lost resources — for both the Partner and DEVETOPER.

✅ Summary: Best Practices for Sending Clients

• ✔️ Send only verified, qualified clients
• ❓ Ask the right questions to identify potential conflicts with other brokers
• 💬 Confirm that the client is genuinely interested and ready to cooperate
• 🚫 Avoid so-called “empty submissions” that disrupt local branch operations
• 💼 Only clear and well-prepared cooperation leads to success — and commission.

🎯 Remember:
Your preparation = your reputation
Well-qualified clients = successful transactions = your earnings.

Every listing added to the DEVETOPER platform is automatically assigned to the administrator (branch) that published it — they become the official point of contact for that offer.

So when a real estate agency sends a client interested in a specific property, the system automatically routes the client to the administrator responsible for that listing.
This ensures that inquiries are handled by the right local expert, familiar with the property and market.

The DEVETOPER platform places strong emphasis on transparency and security in communication between brokers, local branches, and the platform itself.

To ensure proper transaction handling and the guaranteed payout of commissions, all messages, chats, documents, and communications must be conducted exclusively through the internal DEVETOPER system.

🔐 Why is this so important?

1. ✅ Commission is only guaranteed if the entire process is managed within the DEVETOPER system.
2. ❌ If external tools are used (e.g. Messenger, WhatsApp, personal email), the platform has no access to message history or attached files — making verification impossible and commission payout non-guaranteed.
3. 📁 The internal system automatically archives all communication, and data is backed up daily on secure, high-capacity servers.
4. 🧾 Every conversation, file, and agreement is fully traceable within the system — providing protection for both the broker and the branch.

✅ Bottom line:

Whether communication is between a broker and a branch, or internally between branches — all actions must go through the DEVETOPER system.

Only then can the platform oversee the process, ensure transparency, and guarantee proper commission payment.

Commission rates on the DEVETOPER platform can differ depending on the country where the transaction takes place. For example:

• 🇪🇸 In Spain, the commission can reach up to 50%
• In other countries, it may be 40%, 30%, or even 25%

📊 Why do these differences exist?

1. 🌍 Different market models

Each country has its own system of cooperation with developers and its own way of determining commissions. For example:

• In some countries, the entire commission is paid by the developer
• In others, the commission is split, with part paid by the developer and part by the client

2. 📏 No global standard

There’s no single, global rule for commission structures.
Commission practices depend on:

• Local market norms
• Developer agreements
• Legal and cultural expectations

✅ What does DEVETOPER guarantee?

• The minimum commission is never below 25%
• In fact, 30% is guaranteed as the minimum for brokers working through the DEVETOPER system — regardless of the country

This ensures fair, stable, and transparent cooperation across all international markets.

The branch administrator is required to provide the broker with complete documentation related to the transaction. These documents may be sent in their original form and typically include:

📄 Reservation agreement
📄 Preliminary (pre-sale) agreement
📄 Final purchase agreement
📄 Any other documents related to the course of the transaction

🎯 Purpose of sharing documentation:

• To ensure full transparency of the transaction process
• To give the broker insight into the status and terms of the transaction involving their client
• To allow the broker to track progress, understand all financial details, and respond to the client’s needs in real time

✅ This practice builds trust, professionalism, and seamless cooperation between the broker, the client, and the DEVETOPER branch.

It’s not uncommon for a client to arrive for a property viewing but ultimately not proceed with a purchase. This situation is fully understood and anticipated by DEVETOPER administrators. Common reasons include:

• The client scheduled meetings with multiple agencies or developers
• The client attempts to buy independently, outside of the official process
• The client was never fully committed, and simply wanted to learn more about the process
• The client misled the broker, either intentionally or unknowingly

🔄 How is this handled?

In such cases, the administrator is required to report the situation through the internal DEVETOPER system, providing a clear explanation of what happened.

This ensures the broker who referred the client stays informed and does not feel ignored or misled.

🤝 Why does this matter?

Clear, transparent communication between the administrator and broker is essential for:

• Maintaining trust
• Ensuring smooth cooperation
• Understanding client behavior and improving future interactions

Even when no transaction occurs, professional reporting builds long-term partnerships and helps everyone involved stay aligned.

Client Responsibility Guidelines on the DEVETOPER Platform

The responsibility for handling a client on the DEVETOPER platform depends on the stage of the transaction process and on which branch is operationally involved at a given time. The process is divided into two main stages:

1. Before the Client Arrives at the Destination Branch

Until the client physically arrives at the destination branch, full responsibility lies with the broker who submitted the client.

The sending broker is responsible for:

• Verifying the client’s motivation and genuine interest in purchasing
• Determining the client’s preferences (location, budget, property type)
• Clarifying the purpose of the purchase (investment, residence, vacation)
• Selecting relevant property listings and sending them along with the client’s details to the destination branch

Example:
If a broker from Warsaw sends a client to Malaga, the Warsaw office is responsible for all preparation until the client physically arrives in Malaga.

2. After the Client Arrives at the Destination Branch

Once the client arrives at the destination location, the local branch takes over full responsibility for handling the client.

The destination branch is responsible for:

• Airport pickup (if applicable)
• Arranging accommodation
• Conducting property viewings tailored to the client’s profile
• Verifying documentation and legal status of properties
• Managing the transaction through to final completion

Example:
After landing in Malaga, the Malaga branch becomes fully responsible for the client’s experience and purchase process.

3. This Rule Applies Globally

These rules apply to all broker-branch collaborations, regardless of the countries involved.

Example:
If a broker from Olkusz (Poland) sends a client to Thailand, the Olkusz broker holds responsibility until the client arrives, then the Thailand branch assumes control.

✅ Summary

The DEVETOPER system operates on a clear division of responsibilities, ensuring a transparent, efficient, and professional process for serving clients across all international markets. This structure enhances trust, reduces confusion, and ensures smooth cooperation at every stage.

No, a DEVETOPER branch must not independently decide to lower the transaction price without prior consultation with:

1. The broker who referred the client, and
2. The DEVETOPER platform (central administration)

⚠️ What happens if a branch lowers the price without approval?

• The commission owed to the broker and the platform remains unchanged
• It is calculated based on the originally agreed transaction value
• The entire cost of the discount is absorbed by the branch that made the unauthorized decision

🔁 Applies to inter-branch client transfers too

If one branch transfers a client to another branch, and the receiving branch decides to offer a discount, that decision must be:

• Approved by the sending branch, and
• Consulted with DEVETOPER central

✅ In summary:

All price adjustments must be clearly agreed upon and approved by all parties involved to ensure transparency, protect broker commissions, and avoid unnecessary financial loss or misunderstandings.

As a broker sharing property listings on your social media channels, it’s important to remember:

🚫 Do not direct individual clients to the DEVETOPER platform.
The DEVETOPER platform is exclusively for brokers and does not serve end clients.

✅ What should you do instead?

Your posts should include only your own contact information, such as:

• 📞 Your phone number
• 📧 Your email address
• 🌐 A link to your website

You are the direct point of contact for any inquiries about the listing.

📦 What tools does DEVETOPER provide to help you promote listings?

• ✅ Listings in XML format for easy integration
• ✅ Customizable widgets you can generate in the Broker Panel
• ✅ Original property videos ready to download
• ✅ Listings without logos or watermarks – fully ready for your personal branding

🎯 Pro Tip:

Be creative!
Use engaging visuals, videos, and informative captions – but always make sure that all contact paths lead directly to you, not to the DEVETOPER platform.

Yes, questions in the knowledge base are usually moderated or verified by administrators responsible for each respective country.

DEVETOPER actively encourages all administrators to contribute to the development of the knowledge base. If there are:

• Additional questions
• Country-specific challenges
• Important legal or procedural insights
• Common pitfalls in property transactions

…administrators can submit and expand the knowledge base with accurate answers and guidance.

✅ This ensures that the knowledge base remains comprehensive, reliable, and valuable — both for brokers and for clients working across different markets.

Here’s a step-by-step breakdown of how a typical commission settlement works on the DEVETOPER platform for an international property transaction — in this case, in Turkey.

🏠 Property price: €500,000

💰 Developer’s commission: 5% → €25,000 total commission

🔄 Commission Distribution (outside Spain – e.g., Turkey):

In non-Spanish markets like Turkey, the local administrator manages the entire commission amount.

Turkey’s standard commission split:

• 30% goes to the broker in Poland who referred the client
• 70% remains with the local administrator in Turkey

So from the €25,000:

• ✅ €7,500 → to the Polish broker
• ✅ €17,500 → stays with the Turkey administrator

🧾 DEVETOPER Platform Fee:

A 2.5% platform fee is charged to both the broker and the administrator, calculated separately from their respective commission shares.

• 2.5% of €7,500 = €187.50 (broker’s share)
• 2.5% of €17,500 = €437.50 (administrator’s share)
• ✅ Total DEVETOPER fee = €625

📦 Settlement Summary:

• DEVETOPER issues an invoice to the Turkey administrator for a total of €8,125, broken down as:
  • €7,500 – for the broker’s commission
  • €625 – platform fee
• After the Polish broker sends their VAT invoice, the platform pays out €7,500 to the broker.
• The remaining €17,500 (less €437.50 fee) is managed locally by the Turkish administrator.

✅ Key Takeaways:

• Commission split and local handling depend on the country’s system
• DEVETOPER ensures transparent invoicing and payout
• The broker receives their full commission once the required documentation is submitted
• The platform retains a modest, fixed handling fee from both sides to maintain the system

This structure guarantees clarity, fairness, and efficiency across international transactions.

Yes – DEVETOPER always participates in every commission payout, regardless of the country in which the transaction takes place.

🔍 Why is DEVETOPER involved?

To ensure:

• Full transparency
• Security of settlements
• Reliable, on-time commission payments
• Protection of the broker’s interests, especially those referring clients across borders

💼 How does it work in practice?

Let’s say a Polish broker refers a client to a local administrator in Thailand, and the client purchases a property.

Here’s what happens:

1. ✅ DEVETOPER issues a commission invoice to the local administrator (in this case, in Thailand), which includes a 2.5% handling fee based on the administrator’s commission share.
2. ✅ Once the administrator makes the payment, the Polish broker issues a commission invoice to DEVETOPER — their commission amount is also subject to a 2.5% handling fee.

🔁 The 2.5% handling fee is charged separately to each party:

• One from the local administrator’s share
• One from the broker’s share

🛡️ Why is this structure used?

This system:

• Secures the broker’s commission, especially in international transactions
• Ensures clear, timely, and rule-based payouts
• Reduces risks of delays, disputes, or unpaid commissions

✅ Summary:

DEVETOPER’s presence in the payout process ensures that:

• All parties are protected
• Every transaction is traceable
• Brokers always receive their commission, as long as the proper procedures and invoicing are followed

It’s a trusted, structured system designed to maintain professionalism and fairness across all global transactions.

Yes — each administrator responsible for the selected locations receives a separate notification.

🔄 How does it work?

If a client is planning a trip and wants to view properties in, for example, Thailand, Croatia, and Greece, the DEVETOPER system will:

• Automatically notify all relevant administrators
• Each administrator receives an individual inquiry related specifically to the properties they manage
• The notification includes details of the client’s interest and potential visit

🧭 Who receives what?

From the Broker Panel, if the broker selects properties in multiple countries, the system:

• Sends a message to the Thailand administrator regarding Thai listings
• Sends a separate message to the Croatia administrator for Croatian offers
• And likewise for Greece

Each admin is only notified about the properties they uploaded and are responsible for on the DEVETOPER platform.

📋 What can each administrator do upon receiving the inquiry?

• ✅ Verify property availability
• ✅ Prepare additional, matching listings
• ✅ Organize property viewings
• ✅ Plan and coordinate the client’s visit in their country

This process ensures that each location is professionally handled and the client receives personalized attention, regardless of how many countries they are exploring.

All settlements with the DEVETOPER platform are carried out exclusively on the basis of invoices issued in euros.

No. As a commercial company, DEVETOPER SPAIN S.L. makes transfers exclusively to business accounts, based on an issued invoice.