General Questions

If you have lost access to the Agent Panel and the email address registered with it, there is a way to regain access.

First, visit https://devetoper.com/kontakt. Use the contact form available there to send us a message with the following information:

• Company or First and Last Name: Enter your company name or your first and last name.
• Tax ID No.: Enter your tax identification number.
• Address: Street/location and house number.
• Zip code: enter your zip code.
• Province/Country: Fill in the details of the province or country.
• Login in the Agent Panel: Optionally, if you remember, enter your login.
• New email address: Enter a new, current email address for us to contact you.

The person submitting the form on behalf of the company must be authorized to represent the company, according to the registration documentation. Upon receipt of your message, we will contact you to verify the information provided so that you can regain access to the Agent Panel.

After verifying the correctness of your login and password, the system will take you to the Agent Panel.

If you’ve forgotten your password to the Agent Panel, don’t worry, regaining access is possible through a simple process, provided you have access to one of the email addresses you’ve registered in the Panel as a contact.
To get started, visit the Agent Panel login page and look for the “Forgot your password?” link located below the login fields. Clicking on this link will redirect you to a form where you need to enter your email address registered during account creation. After entering the address and confirming it, a link will be sent to your email inbox. Clicking on this link will allow you to set a new password, which will give you access to the Agent Panel again.

After verifying the correctness of your login and password, the system will take you to the Agent Panel.

To log in to the Customer Panel, go to https://devetoper.com/ enter your login information, i.e. your Agent Panel username or email address and password, and click the LOG IN button.

After verifying the correctness of your login and password, the system will take you to the Agent Panel.

Yes. The entire DEVETOPER platform is compatible with mobile devices.

The agent panel acts like a command center, where the intermediary has all the tools necessary to effectively implement and monitor the real estate purchase process.
It allows you to check the availability of offers, learn about the detailed parameters of each property, directly contact a DEVETOPER platform advisor, and connect with a DEVETOPER representative via video chat.
The realtor can also download the contract, reserve the selected offer and additional options, check the current status of the transaction and view documents related to the transaction.

In the “Archive” tab you will find all documents in PDF format regarding previous transactions.

The agent will receive the notification in his Agent Panel.

We prefer to be contacted by phone on the numbers, and email addresses indicated in the CONTACT tab, as well as through the contact form.

Property listings are updated twice a day using the DEVETOPER platform’s internal system

DEVETOPER offers customer service in many different languages, depending on the region and location.

In order to sign a contract, you must be logged into your Agent Panel. In this panel, it is possible to download the agreement in PDF format located next to each offer. Once downloaded, you will need to print it out, sign it properly and send it to DEVETOPER- e-mail address – kontakt@devetoper.com

No! Only real estate offices with the correct PKD code can carry out purchase transactions through the DEVETOPER platform. DEVETOPER employees carefully verify each of the registered offices with regard to the type of business they conduct.

After filling in the company’s data in the sheet, registration is done by clicking on the activation link, which is sent to the e-mail address provided earlier.

The law that will apply to a contract between a Polish real estate agent and the DEVETOPER platform depends on several factors, including the content of the contract itself, where the contract is executed, and international laws and conventions that may apply. Key aspects include:

Choice of law in the contract: Parties to a contract may choose the law that will apply to their contract. Such a choice should be clearly stated in the contract. For example, the parties may decide that the contract will be governed by Polish law or the law of the country in which the DEVETOPER platform has its branch.

Location of real estate: Usually, in real estate matters, the law of the country where the property is located applies. This means that if you buy a property in e.g.: Spain, it is very likely that Spanish law will apply to the transaction, if you buy in e.g.: Croatia then Croatian law, all this especially in matters directly related to the transfer of ownership.

International Conventions: In some cases, international conventions may apply to determine the applicable law, such as Rome I on contractual obligations, which sets forth rules for choosing the law applicable to civil and commercial contracts.

Yes, non-EU citizens can buy property in through the DEVETOPER platform. The EU does not impose general restrictions on the purchase of real estate by foreigners, whether they are EU citizens or not. Non-EU citizens can purchase both residential and commercial real estate, as well as land. However, it is worth noting that the purchase process may require non-EU citizens to fulfill additional formalities, such as obtaining a tax identification number, signing an employment contract or registering for taxation.

Reservation for 24 hours results in automatic blocking of the given offer for the selected period, without cash payment. After this time, in order to book the selected property, it is necessary to make a down payment through the agent panel.

The DEVETOPER platform system has security features that prevent several agents from booking the same property at the same time.

The commission to the intermediary from the DEVETOPER platform will be paid after the customer has paid for the property and the intermediary has issued a commission invoice.

The commission rate is always 60% for the intermediary, but the payout amount depends solely on the contract agreement with the developer.

The payment of commissions depends on the buyer’s timely payment, the terms of the property purchase, the progress of construction work on a given development project and the sales procedures (depending on whether the payment is to be made in cash or requires credit financing).

Payment of commissions to the intermediary by the DEVETOPER platform is regulated under the contract signed between DEVETOPER and the intermediary and is downloadable from the agent panel.

It is worth reading the contract or terms of cooperation carefully to understand any obligations and conditions regarding commission payment. If the intermediary has doubts or needs additional information about the commission payment guarantee, it is worth consulting with a representative of the DEVETOPER platform or a lawyer before signing the contract.

No.

In case of reservation payment and cancellation of the purchase, the advance payment is non-refundable.

In the event of cancellation of the arrival, the advance payment is non-refundable, but it is possible to reschedule the stay. Before making a reservation, it is recommended to carefully read the terms and conditions of the reservation, including the cancellation policy and the refund policy of the advance payment. These conditions are specified at the time of booking in the agent panel. It is also important to contact DEVETOPER platform support to discuss your situation and possible options.

The DEVETOPER platform collects a down payment to ensure certainty of booking for the customer and to safeguard the interests of the property owner. Here are some of the main reasons why a down payment is charged:

• Booking Confirmation: The collection of a down payment confirms that the customer is seriously interested in booking a property and is ready to make a binding reservation.
• Securing the owner’s interests: Collecting a down payment gives the property owner the assurance that the property will be reserved for a specific date, which can be important in cases of limited property availability or during periods of high demand.
• Reducing the risk of no-shows: Collecting an advance payment can reduce the risk of no-shows, which is when a customer makes a reservation but doesn’t show up. With an advance payment, the customer makes a financial commitment and is more likely to honor the booking deadline.
• Covering administrative costs: The DEVETOPER platform collects an advance payment to cover administrative costs related to reservation processing, customer service and any cancellation or change fees.

Collecting a down payment is therefore a way to secure the reservation, both for the customer and the property owner, and can help improve the efficiency of the booking process. It is advisable to carefully read the terms and conditions of the reservation before making a booking.

The intermediary does not have the ability to edit a client’s application form that has already been sent. This is a safeguard to prevent abuse and misunderstanding, and to ensure that all services are performed fairly and with the utmost care. Of course, the application can be edited through the DEVETOPER hotline or by directly contacting a DEVETOPER agent in the agent’s panel.

“HOT OFFERS” notifications in the AGENT PANEL signify exceptionally attractive offers issued by a developer for quick sale. These notifications are immediately sent to all realtors registered on the DEVETOPER platform

The DEVETOPER platform is dedicated to real estate agents doing business in Poland. Soon, it will also be available to intermediaries in other European countries, enabling them to use advanced tools and resources that will make their daily work easier and more efficient. With DEVETOPER, intermediaries will be able to manage transactions more efficiently, communicate with clients and increase their competitiveness in the real estate market.

All complaints regarding transactions, completed services or orders can be submitted under the “COMPLAINTS” tab. You will receive a confirmation of your complaint at the e-mail address provided in the application, together with the application number assigned.

The waiting time for processing a claim is from 7 to 14 working days.

It clearly and simply explains the function and utility of each section of the PANEL.

When searching for a client’s dream property, a realtor can create corresponding folders for individual clients with assigned properties. This solution makes it easier to send applications to the DEVETOPER platform later.

In this section, you can select from previously saved folders those that have been selected by a customer to buy or view a property. If you missed something, don’t worry – you also have the option to select an offer from among all those available on the site that you may have previously missed. Then, using the available form, you enter any useful information about the customer, his arrival and stay.

In this section, you can select from previously saved folders those that have been selected by a customer to buy or view a property. If you missed something, don’t worry – you also have the option to select an offer from among all those available on the site that you may have previously missed. Then, using the available form, you enter any useful information about the customer, his arrival and stay.

In this section you will find all the offers – both your own and those for your customers – that you have added to your favorites, each in its respective folder. You have full freedom to manage these offers: you can edit, customize or delete them at any time!

Selecting the “BUY FOR COMPANY” option means that the developer’s lawyer prepares the documentation and the entire real estate transaction with the specifics of a corporate purchase in mind. In practice, this means that all contracts, deeds and other documents will be tailored to the formal requirements associated with a corporate purchase. In addition, the developer’s lawyer will support the client in matters related to tax settlements, ensuring compliance with applicable regulations and maximizing tax benefits for the company. As a result, the entire real estate purchase process will be carried out efficiently and professionally, taking into account the specific needs and requirements of the company.

When you select the option “Does your client need additional services…” in the INTERMEDIATE PANEL, a list of available additional services appears. The customer can choose from the following options:

• Will your client need credit support to purchase a property?
• Does your client need transportation to and from the airport?
• Does your client need accommodation for the duration of their stay?
• Will your customer be interested in renting a car?

With these options, your customer has a one-stop shop to make the whole process easier.

Once the customer has made full payment for the purchased property, the developer notifies the DEVETOPER platform. The DEVETOPER platform then notifies the realtor via the AGENT PANEL that the transaction has been successfully completed and that the realtor can issue an invoice for the agreed amount under the commission agreement. The intermediary sends the invoice to the DEVETOPER platform via the AGENT PANEL.

In a situation where the seller is at fault, the seller will have to reimburse double the value of the down payment/payment received (unless otherwise stated in the contract).

The DEVETOPER platform does not require an intermediary to have a professional licence to sell real estate, but it does require a current entry in the PKD database regarding the business profile. Each registered entity is checked in detail by a DEVETOPER employee on the basis of the available information.

The verification of the entity provides additional security, credibility and greater safety for the client and the platform itself. An entity that misleads the DEVETOPER platform by declaring a PKD entry stating a real estate brokerage profile, but in reality does not carry out such activity, will not receive the due commission.

The verification process of entities on the DEVETOPER platform includes a detailed analysis of the available data in order to minimise the risk of fraudulent practices and ensure the highest quality of services. Thanks to this, customers using the platform can be sure that they are cooperating with reliable and honest intermediaries, which translates into their trust and satisfaction with their transactions.

DEVETOPER is committed to transparency and professionalism, ensuring that every intermediary operating on the platform meets certain standards. Such a verification system makes the use of the platform’s services safe and effective for both clients and the intermediaries themselves, who can count on support and transparent rules of cooperation.

A blue check icon next to an agent’s profile means that this agent’s profile has been successfully verified by the DEVETOPER platform. Such verification proves the high reputation of the agent and provides a guarantee of safety and reliability of transactions carried out through his/her agent.

Verification marked with a blue bird confirms that the agent meets certain standards of quality, transparency and professionalism. As a result, customers can be sure that they are working with a reliable and honest specialist, which significantly increases confidence in the transactions concluded.

The DEVETOPER platform attaches great importance to transparency and security, which is why the verification of agents is a key element of its activities. The green bird is a symbol that helps customers easily identify trusted intermediaries, which translates into comfort and satisfaction with the platform’s services.

The 70% commission promotion for a real estate agent on the DEVETOPER platform lasts for the first 90 days from the start of the cooperation. This offer is available to the first 100 registered agents.

If a client only buys a property after 4 months, i.e. after the expiry of the 90-day promotional period, the transaction will be subject to the standard 60% commission. However, if the agent arranges a visit, registers the arrival of the client or books the property within these 90 days, each of these transactions will be subject to a 70% commission, regardless of when the property is finally purchased.

Article 28 of the Polish Value Added Tax (VAT) Law determines in which country a service should be subject to VAT.

According to Article 28, the rule of thumb is that the place of supply of services to taxpayers is the place where the recipient of the service has a place of business. This also applies to the place where the property being sold is located. Therefore, a real estate broker from Poland, regardless of whether he is registered for EU VAT, will issue an invoice with a 0% VAT rate.

Article 28 is crucial for entrepreneurs providing services on an international scale, as it determines where VAT should be paid for services rendered. Correctly determining the place of supply of services is important to avoid double taxation or non-taxation.

Translated with DeepL.com (free version)